Terms of Service
Effective January 01, 2024
Services.
The Services constitute use of us or our affiliates’, partners’, or licensors’ vehicles, as well as the following “Applications”: accessories, telematics, safety, security or other technology platforms, and web which enable users to arrange, schedule and rent transportation and/or logistics services, gain access to vehicles, and operate them.
Reservations.
Drivers may reserve the Services via VIPRIDECARRENTAL reservation system. Reservations will be made on an as-available, first-come basis, and we do not guarantee the availability of the Services at any particular time. The length of each term of use of the Services will be agreed to on a per drive basis via our reservation system. We reserve the right to change or cancel the Services at any time with or without notice. Reservations may be made no earlier than seven days in advance. We may set time limits to a continuous reservation of our Service, regardless of vehicle availability in the reservation system.
License.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use vehicles; (ii) access and use the Applications on your personal device solely in connection with your use of the Services; and (iii) access and use any content, information and related materials that may be made available to you through the Services by us, in each case solely for your use in conjunction with ride sharing, ride hailing, delivery, personal use, or any other service approved by us. Any rights not expressly granted herein are reserved by us or our affiliates, partners, or licensors. This license is restricted to the state in which the vehicles are stationed.
Authorized Drivers.
Only you may drive your vehicle during your reservation.
Ownership.
The Services, underlying assets, and all rights therein are and shall remain Company property or the property of our licensors. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner our names, logos, product and service names, trademarks or services marks or those of our licensors.
User Accounts.
In order to use most aspects of the Services, you must be registered for and maintain an active personal user account ("Account"). You must be at least 21 years of age to obtain an Account. Account registration may require you to submit to us or to our administrative partners certain personal information, such as your name, address, mobile phone number, date of birth, and copy of your valid driver license, as well as at least one valid payment method (such as a credit card from an accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Services or our termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by us in writing, you may only possess one Account.
Billing & Payment.
When you make a reservation in our reservation system, VIPRIDECARRENTAL or its administrative partner will authorize your payment card by charging the full rental amount plus taxes at time of reservation. VIPRIDECARRENTAL accepts payment via credit or debit card. Prepaid cards are not accepted. You will receive an invoice and confirmation of your payment electronically via the VIPRIDECARRENTAL website app. You are responsible for ensuring your ability to pay the actual amount due. A reservation that is made and never activated will be billed for the full reservation unless the Driver cancels it.
Application fees are non-refundable in all cases, regardless of the outcome of an applicant's background check.
Pricing Structure.
Pricing for access to VIPRIDECARRENTAL Services includes the costs of maintenance and vehicle insurance, see the Insurance section below. For plan details please see the VIPRIDECARRENTAL website at VIPRIDECARRENTAL.com or offer to you. We reserve the right to amend rates, rate structures, terms and credits at any time.
Driving and Criminal Record Requirements.
We obtain a Motor Vehicle Report (MVR) and perform a criminal background check for every applicant. In order to qualify for the Service, each applicant must have a motor vehicle history that meets the following specifications:
Drivers must be able to legally drive in the state of use with an active in-state license
No more than two moving violations in the past three years (ex. accidents, traffic light violations)
No more than two cell phone or distracted driving violations in past three years
No more than one moving violation and one accident in the past three years
No more than two accidents in the past three years
No major moving violations in the past three years (ex. driving on a suspended license, reckless driving)
No DUI or other drug-related driving violations in the past seven years
No more than three total violations in the past three years
Ride sharing and ride hailing applicants must also meet the following specifications:
driving-related offenses;
violent crimes;
felony offenses;
drug-related offenses;
sexual offenses; and
theft or property damage offenses; and other criminal offenses in our sole discretion.
We reserve the right to conduct a review of all Drivers records on an ongoing basis to ensure compliance with the above rules. We reserve the right to revoke a Driver’s driving privileges at any time for any reason not limited to those listed above.
Driver's License.
Drivers must carry a valid driver during every trip. Driving eligibility is conditional on your possession of a valid driver’s license. If your license is suspended, withdrawn, or expired, for any reason, your right to drive a vehicle expires immediately. You must immediately inform us of any suspension, withdrawal, or expiration of your driver’s license. Drivers must report any changes in contact information (e.g. addresses or phone numbers) to us immediately.
Insurance and Damage Liability.
We provide liability insurance, which covers damages up to $30,000 in bodily injury per person, $60,000 bodily injury each accident, and $25,000 property damage each accident in the event of an at-fault accident. This insurance does not cover the cost of your own medical expenses in the event of an accident – to ensure you are covered in the event of this situation, please consult your personal medical policy and/or personal auto insurance policy.
We expect you to drive and treat the vehicles with the utmost care. We reserve the right to suspend your driving privileges and access to the vehicles if we determine, in our sole discretion, that you are not taking appropriate care when driving vehicles on the VIPRIDECARRENTAL service or using other Company assets.
In instances where you are operating the vehicle (i) illegally (suspended license, under the influence, etc.), (ii) in a manner not allowed by these Terms of Service, (iii) with deliberate intent on damaging the vehicle, or (iv) negligently, you will bear the full cost of damage to vehicles on the VIPRIDECARRENTAL service as well as any damage to third parties not covered by the vehicle’s insurance policy.
If you are involved in an incident resulting in damage to the vehicle, third parties or third-party property, a damage fee of up to $1,000 may apply. A damage fee may apply, but is not limited to, dents, scratches, collisions, flat tires, windshield cracks, dead batteries, engine problems, vandalism, theft, other Company or partner property, third party damages and, in some cases, third party personal injuries. In the event of a collision or other incident where additional investigation is required, we will charge the Driver $1,000 at the start of the investigation process. At that time, the Driver’s account will be temporarily disabled pending investigation. Once the investigation is complete, the Driver will be reinstated at our sole discretion. If the cost of repair is less than $1,000, the Driver will be refunded any remaining balance from the damage fee.
In cases of theft or loss, a Driver may be held responsible for the entire cost of recovery or replacement. Drivers are not responsible for normal wear and tear on the vehicle.
Before each reservation, we ask you to check the car inside and out and report any damage to us. This ensures that you will not be held responsible for damage that may have happened before your reservation. See the “Checking Your Car Before Departure” section below.
Restrictions.
Due to allergies and sanitary concerns, pets with the exception of service animals are only allowed in locked pet carriers while in the vehicles.
Vehicles on the VIPRIDECARRENTAL service may not be used:
by anyone who is not a valid Driver in good standing with us;
for purposes other than personal transportation or on-demand work with approved ride sharing, ride hailing; delivery or other partner transportation companies;
for any illegal purpose or in any illegal manner;
for the purpose of towing, pushing, or propelling any trailer or any other vehicle;
while the Driver is under the influence of any intoxicating substance;
in any race, test, or competition;
in a careless, reckless or negligent manner;
if it has been obtained from us by fraud or misrepresentation;
other than on paved roads;
when it has been loaded beyond its rated capacity or with more passengers than the vehicle has seat belts
unless a reservation has been made; or
for travel outside of the United States, such use of VIPRIDECARRENTAL vehicles is strictly prohibited.
Checking Your Car Before Departure.
Before using a VIPRIDECARRENTAL vehicle, you are required to check the vehicle for any mechanical or physical defects. If you notice damage, you must report it by emailing us at VIPRIDECARRENTAL@HOTMAIL.COM before the start of your reservation. When reporting damage to us, please be sure to note the assigned vehicle plate number. If you forget to notify us and the next driver reports the damage, we may hold you financially responsible for the damage. You must also check to make sure that the following items are present in the vehicle and inform us if any of them are missing:
Insurance card and registration
Garage Pass (if applicable)
You may not drive if the insurance or registration are missing! (Please note: if a vehicle is newly acquired, its registration may be affixed to the windshield.)
Car Care.
Our operations partners regularly clean and maintain all of its vehicles. Drivers are expected to return a vehicle in the same condition they found it. Here are the main categories for which drivers are responsible:
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Fuel: Drivers are responsible for fueling the car while in use and returning the vehicle at the level you started with. We will make every effort to ensure the vehicle is at full fuel at the start of every reservation, however if the vehicle is not at full fuel level at the start of your reservation, please contact customer support. Any fraudulent credit request will be grounds for dismissal from our Services and be grounds for us to take legal action against the fraudulent party.
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Cleanliness: Drivers must maintain a clean vehicle during use and return the vehicle as clean as they found it.
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Vehicle Electronic Components and Hardware: Drivers are responsible for Fees and Penalties (if no Fee or Penalty is prescribed herein, the replacement cost) with regard to any missing or damaged electronic vehicle components or hardware installed by us or on our behalf, including, but not limited to, telematics units and dashboard cameras.
Returning the vehicle.
You must properly return your vehicle to its assigned location by the end of your reservation period. Proper return means that:
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The interior of the vehicle, including the rear where your passengers have been, is clean and you have taken all of your personal belongings.
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Please ensure that the gasoline tank is full. If a Driver does not return a vehicle with full fuel, a fee will apply.
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You have notified VIPRIDECARRENTAL staff of any new damage to the vehicle.
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The vehicle’s windows are rolled up tightly, all of the vehicle’s documentation is in the glove box, the vehicle is entirely contained within its reserved parking spot and properly locked. If a vehicle or other Company or partner property are not properly secured, a fee will apply.
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The vehicle’s reservation is terminated via the Driver’s mobile application. If the vehicle is not returned by the end of your reservation and we have not received communication from you sufficiently explaining the situation, we will consider the vehicle stolen and may take action to recover the vehicle and any balance due, subject to applicable state law.
It is your responsibility to ensure the safe return of the vehicle. You are not allowed to return the vehicle to a location other than its assigned location without permission of VIPRIDECARRENTAL staff. If you fail to return the vehicle by your drop-off time as stated in your reservation, and you have not contacted us, we reserve the right to call or text your listed phone number. If you fail to return the vehicle to its assigned location, you may be charged for the total costs of recovering the vehicle, including but not limited to labor and towing costs. If you cannot be contacted, the vehicle may be reported to the police as missing and you will be charged all associated fees.
Emergencies.
VIPRIDECARRENTAL offers 24-hour emergency assistance for situations requiring immediate attention. Please contact us immediately in the following situations:
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You show up for your reservation and the vehicle is not in its assigned location.
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The vehicle won’t start.
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You are unable to park the vehicle in the correct location.
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You are running late and unable to extend your reservation because another driver has reserved the vehicle after you.
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The vehicle is displaying a warning light or has a mechanical issue.
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You need roadside assistance, such as a flat tire or dead battery.
For all other issues, please text the Driver Services line during normal business hours at 323-509-7717 VIPRIDECARRENTAL.
Traffic and Parking Tickets.
If you get a traffic or parking ticket or toll violation while using a VIPRIDECARRENTAL vehicle, it is your responsibility to notify us and pay it promptly. If we or our administrative partner receives a citation incurred during your driver session, we will charge you to recover the amount and assess a non-refundable Citation processing fee. If you intend to contest the ticket, you must respond to us within 7 days of your citation notification and continue to provide notification of contest status. We will charge you for the amount of the citation immediately and will refund to you the amount returned to us by the organization to whom we rendered payment on your behalf.
Towing and Impoundment.
If a vehicle is towed during your driver session, contact VIPRIDECARRENTAL immediately. You will be assessed any costs associated with returning the vehicle to its lot.
Maintenance and Emergency Repairs.
Drivers are required to heed any warning lights on the dashboard of the vehicle and contact VIPRIDECARRENTAL immediately. Failure to acknowledge warning lights or noises from the vehicle may result in fees for negligence. 24-hour emergency roadside assistance is available for emergencies.
Breakdowns, Accidents, and Damage.
Any accident or damage in connection with the vehicle you are using must be immediately reported to VIPRIDECARRENTAL and, if appropriate, to the police. You are obliged to secure evidence from any available witnesses, and to provide us with a written description of the accident and the damage incurred. After an accident you may only continue your trip with the explicit permission of VIPRIDECARRENTAL staff. In case of a hit and run, you must obtain a police report. You agree to provide us and any other claims adjustment service with the findings of any report or any notice relating to a claim or a lawsuit against us or any of our partners regarding any accident involving a vehicle used in the VIPRIDECARRENTAL Service. You agree to cooperate fully with us in the investigation and defense of any such claim or lawsuit. If for some reason the vehicle owner’s insurance policy does not apply (for example only, because you have driven while intoxicated) you may be liable for the entire cost of vehicle repair or replacement and claims made by third parties. You may be held responsible for any damage occurring to the vehicle or claims made against the Service’s parties for damages resulting from your use of the vehicle. You are responsible for any damage caused to any of VIPRIDECARRENTAL in-vehicle systems or hardware resulting from use or tampering.
Fees and Penalties.
Fees may be applied to your account for the following reasons or any violations of these Terms:
Damage Fee
Up to $1,000 (see Insurance and Damage Liability)
Vehicle returned with less than full tank of fuel but greater than 50%
$70
Vehicle returned with less than ½ tank of fuel
$150
Vehicle late return fee
$25/hr for any portion of an hour up to 4 hours, with a max late return fee of $100
Cancellation later than 24 hours before reservation start
Full reservation amount
No-show
Full reservation amount
Early return
No refunds will be issued
Failure to properly secure the vehicle
$50
Leaving vehicle interior dirty and/or with odor
$50
Professional detailing required (such as, but not limited to, smoke odor or stained interior)
$150
Unauthorized driver
$250 + suspension from Service
Citation processing fee
$30 + the cost of the citation
Vehicle abandoned, towed or returned to the wrong location
$200
Missing parking pass (applicable locations)
$100
Missing or damaged telematics unit
$550
Missing or damaged dashboard camera
$750
Missing or damaged level one charging cable
$850
Missing or damaged toll tag
$50
Vehicle impounded
$500
We reserve the right to terminate the license granted hereunder and your ability to use the Services at any time for any of the above violations, for any other violation of these Terms, or for any other reason, whether or not outlined in these Terms, in our sole and absolute discretion. We may also at any time without notice temporarily suspend an individual Driver’s permission to drive any or all vehicles available on the VIPRIDECARRENTAL Service.
In addition to the fees and penalties above, we reserve the right to repossess a vehicle at any time, without notice, if we determine that it was used in violation of applicable law or these Terms, subject to state law restrictions.
Avoiding Late Fees.
Returning a vehicle late or blocking a vehicle that you are not using impacts your fellow members’ access to VIPRIDECARRENTAL. In order to limit the impact of late returns, you should:
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Attempt to extend your reservation to if you expect to be late.
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Contact us to communicate a late return.
Cleaning Policy.
At the time of pick-up, if the vehicle’s interior or exterior is dirty and/or has an odor, report the issue to the customer support team. Before returning the vehicle, ensure the vehicle is clean and in the same condition it was in at time of pick-up. Please check the entire vehicle , including the back seat. and remove trash and debris from the vehicle. If you anticipate a problem with cleaning the vehicle please contact VIPRIDECARRENTAL ahead of time. You will be charged a cleaning fee, if you return the vehicle in violation of this policy.
If there are cleaning emergencies that make the vehicle unusable, please contact VIPRIDECARRENTAL immediately and we can help you handle the situation. If significant cleaning by a professional is required, you may be assessed a cleaning fee. In cases that involve the actions of a rideshare passenger, you may qualify for reimbursement from your on-demand service provider.
Smoking in a vehicle is strictly prohibited. You are responsible to ensure that no one smokes in the vehicle while it is in your possession. If you return a vehicle that smells like smoke, you will be assessed a fee. Smoking could result in termination of the license granted hereunder and your loss of access to our Services.
Liens and Impoundment.
If the vehicle is towed and/or impounded during your reservation, you are responsible for recovering the vehicle and you agree to pay any costs arising from the vehicle being towed and impounded, as well as any late return or fees that are incurred. If VIPRIDECARRENTAL is involved in recovering a towed or impounded vehicle, we will assess a fee in addition to any costs associated with vehicle recovery.
Automatic Suspension.
Your permission to drive on the VIPRIDECADRRENTAL service will be automatically suspended, in our sole and absolute discretion, if:
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you are charged with driving recklessly or without due care or any related vehicular offense, including (but not limited to): operating a motor vehicle while impaired, operating a motor vehicle dangerously, or failure to stop at the scene of an accident;
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you fail to return a VIPRIDECARRENTAL vehicle five or more hours after the scheduled end of your reservation;
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you return a VIPRIDECARRENTAL vehicle one or more hours late three times in any ninety-day period;
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you use a VIPRIDECARRENTAL vehicle in the carrying out of any crime or for any other illegal activity or purpose; or
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we are unable to collect payment for any reason.
Additionally, your permission to drive on the VIPRIDECARRENTAL service will be suspended if we are unable to collect payment for any reason.
Data Policies.
Termination by User. You may terminate this Agreement at any time, for any reason or for no reason, by notifying us via email at VIPRIDECARRENTAL@HOTMAIL.COM that you are terminating your Services account. In such notice, you may also request that we delete from our servers all of the Credentials Information. Such requests will be honored within a reasonable time period after they have been received provided that you give us all reasonably necessary information and cooperation. Data (except Credential Information) collected prior to the effectiveness of the termination will continue to be stored in our backup systems and may be used in accordance with our privacy policy and consistent with applicable laws.
Location-Based Services.
You hereby expressly consent to our use of location-based services (including without limitation GPS systems) in connection with your use of Vehicle Services—both with respect to the vehicle and your devices—and expressly waive and release us from any and all liability, claims, causes of action or damages in any way relating to our use of the precise location and other location-based services. You understand and agree that we may use location-based services, to the extent permitted by applicable law, to track, locate, measure driving heavier, or disable a vehicle used in connection with the Vehicle Services.
Dashcam Data.
You hereby expressly consent to our use of the dashcam device to capture dynamic driving data which may include biometric data as well as video recordings of the interior (including passenger occupants) and exterior of the vehicle (including front, right and left of the cab) collectively “dashcam data” in connection with your use of Vehicle Services. The use of this technology may constitute the capture of biometric identifiers under the Texas Capture or Use of Biometric Identifier Act, Bus. & Com. § 503.001 et seq., which defines a biometric identifier to include a record of face geometry. By using our Vehicle Services, you agree and consent to our collection and use of biometric identifiers. You understand and agree that we may use dashcam data, to the extent permitted by law, to assist in the investigation and defense of any vehicle accident claim and to promote safe driving behaviors by our Drivers. If you do not consent to our collection and use of your biometric identifiers, do not proceed with using our Vehicle Services. We will not sell, lease, or otherwise disclose your biometric identifiers to another person unless permitted by law. We will store, transmit, and protect from disclosure your biometric identifiers using reasonable care and in a manner that is the same as or more protective than the manner in which we store, transmit, and protect from disclosure other confidential and sensitive information. We will destroy the biometric identifiers within a reasonable time, but no later than the first anniversary of the date the purpose for collecting them expires, unless we are required by law to maintain them for a longer period of time.
Security.
We will make any legally required disclosures in the event of any compromise of personal information. To the extent the law allows us to provide such notification via e-mail or conspicuous posting on the Services, you agree to accept notice in that form.
Indemnification and Hold Harmless.
You agree to indemnify and hold us and our parent and affiliates and their respective directors, officers, employees, agents, successors and assigns, harmless from all losses, liabilities, and expenses whatsoever (including without limitation reasonable attorneys’ fees) incurred by us arising out of or relating to the vehicle or your use of the vehicle during your reservation, including claims of or liabilities to third parties.
Limitation of Liability.
IN NO EVENT WILL THE COMPANY BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOST PROFITS) ARISING FROM OR RELATED TO THESE TERMS, THE SERVICES, OR YOUR USE OF ANY VEHICLE.
Personal Property.
We are not responsible for any loss or damage to any personal property in or around any vehicle or the premises where VIPRIDECARRENTAL operates.
Disclaimer of Warranties.
Except as prohibited under applicable law, we HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF